Return Policy

At Greenfield Water Solutions, we want to ensure your satisfaction with our products. Below are the details of our return policy.

Unused Products

– You may return unused products within 30 days of your purchase for a full refund, minus the cost of shipping and a 10% restocking fee (for non-defective products.)

Returns and Refunds

– Condition of Products: The refund amount may be adjusted based on the condition of the returned product. 

– Shipping Costs

 You will be responsible for the shipping costs to return non-defective products. If a product is deemed defective by our technical support team, we will provide a return label, and a full refund will be issued once the item arrives back at our facility.

Returns After 30 Days

– For returns requested after the 30-day window, Greenfield Water Solutions will use discretion to determine if a refund is possible. If approved, the refund amount may be adjusted based on the product’s condition and any incurred shipping charges.

Customer Errors

– We understand mistakes happen, however Greenfield Water Solutions cannot cover the cost of returns for products ordered incorrectly or damaged due to customer error (e.g., dropping, misuse, improper installation, or failure to follow the usage manual).

Gravity Feed Filters

– If a gravity feed filter breaks within 30 days of purchase, we will replace it at no extra cost. 

– After 30 days, no returns or exchanges will be accepted for broken filters.

– Used filters can only be refunded if they are deemed defective by our technical support team. Defective filters will be replaced free of charge, provided you cooperate in validating the defect.

– Filters damaged due to misuse (e.g., dropping, hot water, soap, or testing with red dye) are not eligible for replacement.

Filter Adjustments

– Some undersink systems may require filter adjustments based on water quality. If our Technical Support Team determines an adjustment is necessary after viewing test results, we will cover the cost of a replacement filter. Note that only comprehensive water tests (e.g., Simple Labs) are valid for adjustments; strip, dye, or TDS tests are not accepted.

For questions about testing your system, contact us at info@greenfieldwater.com.

Lost and Stolen Packages

– Greenfield Water Solutions is not liable for lost or stolen packages. We highly recommend opting for Route Protection at checkout to cover theft, loss, or damage during shipping.

Damaged or Broken Products

– If your order arrives broken or damaged, please contact us immediately at info@greenfieldwater.com for assistance. 

– For products that arrive with missing parts, please reach out to us right away.

We are committed to providing excellent customer service and ensuring your satisfaction with our products. For further clarification on our return policy, please reach out to our customer support team.

To initiate a return, please email info@greenfieldwater.com for direct purchases. If you purchased from a dealer, contact them to initiate the return process. Authorization is required for returns of products from Greenfield Water Solutions or authorized dealers.

Our goal is your satisfaction, and we strive to address every issue with fairness and understanding.